faq
GENERAL
Dreamers Invitations is an online stationery boutique. We do not have a public studio.
To achieve your final count for invites, count each couple and family as one. If you are inviting 100 guests, you’ll likely only need about 60 invitations. We always recommend ordering a minimum of 10 extras to be on the safe side, and to ensure that you get to keep one. It’s also great to give one to your photographer to capture on the day.
If you have a B list of invitee’s, incase anyone on the A list cannot attend, account for those when placing your order. Ordering them all up front is cheaper than placing a smaller order later on.
Average turn around time is about 4 weeks for custom designed stationery. We recommend contacting us a minimum of 6 weeks prior to when you would like to drop your invites in the mail to ensure your deadline is met.
Traditionally, invitations go out six to eight weeks before the wedding. That gives guests plenty of time to clear their schedules and make travel arrangements if they don’t live in town. If it’s a destination wedding, give guests more time and send them out three months ahead of the wedding. Most couples also send out save-the-date cards so that their guests can hold the day in their calendar before getting into the nitty-gritty details. Save-the-dates typically are sent out six to eight months before the wedding.
We love working with couples to create unique and memorable one-of-a-kind pieces! Fill out the form on our Contact page to get started.
Yes! We’ve done invitations in Punjabi, Hindi, Japanese, French, Greek and more. Contact us prior to ordering for assistance.
Absolutely! Got additional questions? Email [email protected] and we’ll be happy to help you with any wording or etiquette questions.
We not only do it, we encourage it! We can print your return address on the back flap or front of your invite or RSVP envelope, and your guests address’s on the front. We can (and most often do) use design elements pulled from your wedding invite in the design of the envelope. Although it does have a cost to it, it saves you oodles of time, and makes your whole invite look cohesive.
We ship all items by Canada Post or Fedex International Express to customers all over the world.
Note: Canada Post and Fedex does not deliver on weekends or national holidays.
We will try our best to accommodate your schedule. After reviewing details of your order, we will let you know whether it can be completed within your requested time frame.
We match the colors shown on our site as closely as possible. However, monitor color is variable and we cannot guarantee an exact match.
Yes. See swatches provided in each invitation listing for available type colors. Watercolor hues can also be customized; for some designs, this requires an additional cost.
Your invitations will arrive ready for assembly. We can assemble your invitations for an additional fee; please ask for details. Envelope liners may be ordered assembled into envelopes, or for a lower cost, unassembled. If you order liners unassembled, we will provide assembly instructions.
Yes, every order must me a minimum of 50 invitations.
SHIPPING
Shipping rates will vary depending on order size and type of service requested. Simply contact our customer service team before placing the order and we will be able to quote you a price.
We ship all items by Canada Post or Fedex International Express to customers all over the world.
Note: Canada Post and Fedex does not deliver on weekends or national holidays.
We will try our best to accommodate your schedule. After reviewing details of your order, we will let you know whether it can be completed within your requested time frame.
Unfortunately we cannot ship to any P.O. Box addresses. We require all customers to provide us with an actual address to that we can ensure your products will reach you safely.
After we ship the order out, we will email you a tracking number, which you to follow up directly on the chosen couriers website.
RETURNS
Once orders are approved, they are prepped for printing and enter our print queue. If you need to cancel an order, contact us right away and we may be able to stop your order in time. However, if printing has already begun, we cannot cancel your order.
If something happens and you need to cancel your order in the proofing phase, just let us know.
Invitations are printed only after your final approval and cannot be returned. If invitations arrive damaged, contact us right away and we’ll rush-reprint your order. If there’s anything you’re not happy with, please let us know and we’ll provide a solution.
Your stationery will be printed exactly as shown on the approved proofs. Should you find an error on your stationery, please contact us. We offer a discounted reprints for customer approved errors.
Please note that we cannot accept returns or process refunds due to errors on approved proofs, regardless of where the error originated. While we do our best to call attention to any errors we may see during the proofing process, final proofing is ultimately the responsibility of the client.
If your printed stationery does not match your approved proof, please contact us immediately and we will reprint the affected pieces free of charge.
1. Your designer will send you initial stationery proofs after you place your order. Let them know exactly what you like and what you don’t, and they’ll make updates to your stationery. After seeing your edits, you can request another round of changes.
2. If you’re not in love with your design after 2 rounds of edits, you can switch your design or work with a different designer to get a fresh take on your stationery.
3. If you’re not satisfied with your design after three edit rounds, you may request cancellation before approving your proofs. At that point, your order will be cancelled and refunded in full.
